Terms of service

Terms and Conditions

Effective Date: 11th December 2024

Welcome to Bella & Diva Ltd. By using our website, you agree to comply with and be bound by the following Terms and Conditions. These terms apply to all users of our site and services. If you do not agree with these terms, you may not access our services.

1. General Information

Bella & Diva Ltd. is a company registered in the UK.
Our contact details are:

Address: 128, City Road, London, EC1V 2NX, UNITED KINGDOM
Email: contactus@bellandiva.com
Phone/WhatsApp (for order queries and grievances): +91 8511739865
UK Contact Number: +447423274974

These Terms and Conditions govern your use of our website and services, including any purchases made through the website.

2. Eligibility

  • You must be at least 18 years old or have parental/guardian consent to use our website and make purchases.
  • By placing an order, you confirm that all details provided are accurate and complete.

3. Products and Pricing

  • All product descriptions, images, and pricing are subject to change at any time without notice.
  • We reserve the right to limit the sale of products or services to any individual, geographic region, or jurisdiction.
  • The color of stones or necklace and other jewellery items might differ as due to reflections and light focus while taking a photograph. 

4. Orders and Payments

  • Orders are subject to availability. We reserve the right to refuse or cancel any order for any reason, including inaccuracies in pricing or availability.
  • Payments must be made in full at the time of purchase.
  • If a payment is declined or reversed, the order will be automatically canceled.

5. Shipping and Delivery

  • Shipping timelines are estimates and may vary depending on the location and circumstances beyond our control.
  • We are not responsible for delays caused by customs, natural disasters, or third-party logistics providers.
  • We prefer Evri services hence are limited to deliver packages to places where evri has its service. 
  • All policies will apply only for package shipping Only within UK.

6. Returns and Refunds

  • Please refer to our Refund and Returns Policy for details on eligible returns.
  • Items returned in non-original condition or without prior authorization may not qualify for a refund.
  • Shipping costs for returns are non-refundable unless the return is due to an error on our part.

7. Product Usage and Safety Guidelines

We care about your safety and experience with our products. Please read and follow these guidelines carefully:

  1. Sharp Edges and Corners:

    • Some jewelry items may feature sharp edges or corners. Customers are advised to handle such products carefully to avoid injury.

  2. Allergy Awareness:

    • Our product descriptions include details of the materials used. Customers are responsible for ensuring they are not allergic to the metals or components in our jewelry.
    • Bella & Diva Ltd. will not be held liable for any allergic reactions caused by the use of our products.

  3. Child Safety:

    • Jewelry items should be kept out of reach of children to prevent choking, scratching, or other injuries.
    • Parents or guardians are responsible for supervising children around our products.

  4. Handling and Care:

    • Avoid excessive bending, pulling, or applying force to the jewelry to prevent damage.
    • Store jewelry in a safe, dry place, and avoid exposure to harsh chemicals such as perfumes or cleaning agents.

  5. Transport Damage:

    • Products are carefully inspected and securely packaged before shipping. However, Bella & Diva Ltd. is not liable for damage caused during transit unless reported within 48 hours of delivery.

  6. Choking Hazards:

    • Small components, such as stones or clasps, may pose a choking hazard if detached. Inspect products regularly to ensure safety.

  7. Custom Orders:

    • Custom designs are made based on customer requests and are not eligible for return unless defective.

  8. Normal Wear and Tear:

    • Bella & Diva Ltd. is not responsible for damage resulting from normal wear and tear or improper use.

  9. Appearance Variations:

    • Slight variations in color, size, or finish may occur due to the handmade nature of our products. These are not considered defects.

  10. Liability Limitation:

  • Bella & Diva Ltd. will not be held liable for injuries, damages, or other consequences resulting from misuse or improper handling of our products.

8. Intellectual Property

All content on this website, including images, text, and designs, is the intellectual property of Bella & Diva Ltd. and may not be used or reproduced without written consent.

9. Limitation of Liability

  • Bella & Diva Ltd. will not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our website or products.
  • Our maximum liability will not exceed the amount paid for the product in question.

10. Customer Conduct

  • Customers must not use our website for any unlawful purpose or engage in activities that could harm our business, reputation, or other users.
  • We reserve the right to suspend or terminate access to our website if these terms are violated.

11. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be resolved exclusively in the courts of England and Wales.

12. Amendments

Bella & Diva Ltd. reserves the right to update or modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website.
It is your responsibility to review these Terms and Conditions periodically.

13. Contact Information

For any questions, concerns, order-related queries, or grievances, you can reach us at:

Address: 128, City Road, London, EC1V 2NX, UNITED KINGDOM
Email: contactus@bellandiva.com
Phone/WhatsApp: +91 8511739865