Refund policy
Refund and Return Policy
At Bella & Diva Ltd., we strive to ensure customer satisfaction. However, due to the nature of our products, we have specific guidelines for refunds and returns. Also, exchanging a jewellery in most of the cases is not possible due to the unique nature of the designs we provide. We sell one piece per design to safeguard your unique style.
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Refunds:
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Refunds are issued as store credits only, which can be used for future purchases on our website.
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Store credits are valid for 3 months from the date of issue.
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Eligibility for Returns:
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Items must be returned in their original packaging and in unused condition.
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An unboxing video is mandatory when applying for a return. The video must clearly show the sealed package being opened and the condition of the product.
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Non-Returnable Items:
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Earrings, nose rings, and anklets (payals) due to hygiene concerns.
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Items purchased during a sale or promotional offer.
- The color of stones or necklace and other jewellery items might differ as due to reflections and light focus while taking a photograph. Hence are mostly non refundable but are discussed and resolved after review from our team.
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Return Process:
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To initiate a return, please contact our customer service team at contactus@bellandiva.com within 7 days of receiving your order.
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After approval, the item must be shipped back to us within 14 days, with a valid tracking number provided to our team.
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Return shipping costs are the responsibility of the customer.
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Damaged or Defective Items: